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22 Sep 2015
Being a Relationship Manager Relationship Managers (RM) are always on the move and it is vital that they have access to all relevant information to excel in this fiercely competitive banking landscape. Over the years, the role of RMs is evolving along with banking technology. During my tenure with Banks as a RM, I seldom had answers to customer qu...
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16 Mar 2015
Introduction In a market marked with fierce competition, consolidation, evolving technology and more than ever stringent regulatory framework, banks are finding it tough to not only acquire new customers but also to retain the existing ones. Banks are exploring avenues to improve customer experience through uniform and controlled processes for on...